Troubleshooting
Practical fixes for common problems. For Google Sign In steps, see the dedicated troubleshooting guide.
If something is not working, try the sections below. For step-by-step Google Sign In help, use the dedicated guide linked in the box.
Google Sign In (detailed)
Step-by-step sign-in issues are covered on our Google Sign In troubleshooting page.
Google sign-in not working
- Confirm you are using the Google account you expect.
- Try an incognito window to rule out stale cookies.
- See the Google Sign In troubleshooting guide for login failures.
Billing or subscription confusion
- While signed in, open Billing to view your plan and renewal status.
- For charges or invoices, email syncademiaai@gmail.com from your account email.
Trial expired or plan changed
When a trial ends, your account follows the terms shown at checkout. If features suddenly look limited, check Billing in the app or read FAQ: plans and trial.
Premium feature locked
Some tools require a paid plan or an active trial. Compare options on Pricing or review entitlements under Billing while signed in.
Account access issues
- Try password reset from the login page if you use email sign-in.
- If you are locked out after many attempts, wait a short period and try again.
- Still stuck? Contact support.
Next steps